Privacy Policy

Introduction

Pesalock Africa Limited ("PesaLock", "we", "us", "our") operates pesalock.co.tz and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

Information we collect

We collect information you provide directly, including your name, phone number, email address, identity documents (for KYC verification), and transaction details. We also collect technical data such as device information, IP addresses, and usage patterns to operate and improve our services.

How we use your information

• To process payments and escrow agreements
• To verify your identity and comply with anti-money-laundering requirements
• To provide customer support and resolve disputes
• To send you transaction confirmations and important account notifications
• To detect and prevent fraud

When we share information

We do not sell your personal data. We share information only with payment network providers (M-Pesa, Airtel, Tigo Pesa) to process your transactions, with regulators when required by Tanzanian law, and with service providers acting on our behalf under strict data protection agreements.

How we protect your data

All data is encrypted in transit using TLS. Payment credentials and sensitive identity documents are stored with encryption at rest. Access is restricted to authorised staff on a need-to-know basis.

Your rights

Under Tanzanian data protection law, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@pesalock.co.tz or see our Account Deletion page.

How long we keep data

We retain account data for as long as your account is active. Transaction records are retained for the period required by Tanzanian financial regulations (typically 5-7 years). After that period, records are permanently deleted.

Contact us

If you have questions about this policy, contact our data protection team at privacy@pesalock.co.tz or through our contact page.